SPA ETIQUETTE
Late, Tardy and No Show Policy
Spa Tardy, No-Show, and Cancellation Policy:
We understand that unforeseen circumstances may cause delays in your schedule. However, to ensure the best experience for all our guests, we have implemented the following policies:
Arrival Time: We kindly request that you arrive 15 minutes prior to your scheduled appointment to allow time for check-in and preparation.
We value your time and the time of our other clients. In the event that you arrive late for your appointment, we may need to shorten your session to accommodate other scheduled appointments following yours. If there are no appointments scheduled immediately after your allotted time, and depending on the circumstances, we reserve the right to grant you your full original appointment duration. However, in such cases, a tardy fee of 300 PHP may be assessed and added to your appointment. This fee is intended to cover the costs associated with retaining staff beyond their scheduled hours to accommodate your late arrival. Please note that we are unable to extend your appointment beyond our scheduled closing time. For specific information regarding our operating hours, please refer to the details provided for each branch.
Cancellation: Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment. Failure to provide sufficient notice may result in the inability to schedule future appointments without pre-payment.
No-Show: If you do not show up for your appointment without prior notice, you will be considered a no-show. No refunds will be provided for missed appointments that have been pre-paid, as we have retained and paid staff to be available for your service.
Partial Party No-Show: If only part of your party shows up for the appointment and the rest are no-shows, the no-show fee of 300 PHP will apply to each of the missing party members, as staff has been paid and retained for your services.
Cancellation Fees:
Cancellations made less than 4 hours before the scheduled appointment will incur a 50% cancellation fee.
For cancellations with less than 2 hours' notice or no-shows, a 100% cancellation fee will apply.
Online Bookings: Our online bookings are non-refundable and non-rebookable. However, these treatments can be transferred with your endorsement.
Payment: Tardy and no-show fees, if added to your total bill, must be paid before your next appointment.
Repeated Tardiness/No-Shows: Repeated tardiness or no-shows may result in the requirement of pre-payment for future appointments or the inability to schedule future appointments.
By booking an appointment with us, you agree to abide by our spa tardy, no-show, and cancellation policy. We appreciate your understanding and cooperation.
Thank you for choosing Sorelle Skin Care and Spa.
DATA AND PRIVACY
POLICY
Your Data is Secure
At Sorelle Skin Care and Spa, we are committed to safeguarding the privacy and confidentiality of our clients' personal information. This privacy policy outlines the practices we follow regarding the collection, use, and protection of your information when you engage with our spa services.
Information We Collect: We collect personal information, including but not limited to, your name, contact details, and health information, to provide you with personalized spa services. We may also gather information through our website or other communication channels.
Use of Information: Your information is utilized to schedule and customize spa treatments, manage appointments, and ensure your safety during services. We may also use your contact details to send you appointment confirmations, updates, and promotional offers with your consent.
Confidentiality and Security: We take the utmost care to protect your personal information. Access to your data is restricted to authorized personnel only. We employ industry-standard security measures to prevent unauthorized access, disclosure, alteration, or destruction of your information.
Third-Party Disclosures: We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting business, or servicing you, as long as those parties agree to keep this information confidential.
Legal Compliance: We may disclose your information when legally required to do so, to cooperate with law enforcement investigations, or to protect our rights, safety, and the safety of others.
Cookies and Tracking: Our website may use cookies to enhance your browsing experience. These cookies do not store personal information unless you provide it voluntarily. You can adjust your browser settings to disable cookies if you prefer.
Consent: By engaging with Sorelle Skin Care & Spa, you consent to the terms of this privacy policy.
Updates to Privacy Policy: We reserve the right to update this privacy policy as needed. Any changes will be posted on our website, and you are encouraged to review our privacy policy periodically.
Sorelle Skin Care & Spa values your trust, and we are committed to ensuring the confidentiality and security of your personal information. If you have any questions or concerns regarding our privacy practices, please contact us.
Thank you for choosing Sorelle Skin Care & Spa for your spa experience.
